Head of Global Delivery Center (m/f/d)

The partner for networked IT solutions in the automotive industry!

As a reliable partner to our customers, we actively shape the entire software lifecycle within our customers’ Technical Development.

At MARV1N, the intelligent networking of systems and people is the focus. This strong social and technological network is the key to successful projects and sustainable corporate success for us.

Shaping the digital future of automotive manufacturing together with MARV1N

In addition, as a subsidiary of CGI, MARV1N offers its partners the same benefits as:

• an open corporate culture and team-oriented collaboration
• a balanced work-life balance through flexible working hours and 30 days of vacation
• the option to work in a home office
• flat hierarchies and a clearly structured, variable career path
• intensive onboarding through a mentoring program
• the use of the latest technologies and modern work equipment
• lucrative employee discounts and an attractive share program

• Overall responsibility for setting up, operating, and scaling an international global delivery
  center, including organizational design, workforce planning, and sustainable growth
• End-to-end responsibility for delivery, quality, costs, and performance across all relevant
  service domains (software development, testing & QA, enterprise platforms, data services)
• Definition, implementation, and control of clear governance, SLA, and KPI structures, as well as
  ensuring stable, scalable, and predictable delivery processes in the global delivery model
• Strategic development of the Global Delivery Center as a central component of the global
  delivery and sourcing strategy
• Management, development, and scaling of an international management and expert team
  as well as establishment of a high-performance leadership and performance culture
• Overall responsibility for budget, cost structure, productivity, and business planning as well as
  ensuring the achievement of economic targets
• Management of performance, quality, and risk management at the delivery center and service level
• Support of presales, transition, and transformation initiatives, as well as active representation of the global delivery organization to internal and external stakeholders
• Driving innovation, automation, and technological transformation for the continuous
  development of delivery excellence

• At least 10 years of professional experience in IT delivery, software, testing & QA, or managed services, including several years in senior management, line management, or overall responsibility
• Proven experience in setting up, operating, or scaling international nearshore and offshore delivery organizations, as well as in leading larger, multidisciplinary delivery units
• Broad technical understanding across multiple service domains, in particular software development, testing & quality assurance, cloud and platform services, SAP, Salesforce, and business intelligence, data & analytics
• In-depth experience in the operation and management of managed services, including SLA/KPI management, service reviews, continual service improvement, and responsibility for budget, margins, forecasting, and resource planning
• Experience in managing complex multi-team setups with onsite, nearshore, and offshore components, as well as strong stakeholder management at the management and purchasing levels
• Strong international project experience, ideally with European and German-speaking customers, combined with entrepreneurial thinking and strong leadership and communication skills
• Very good written and spoken English; German skills are an advantage
• Willingness to travel internationally within the scope of the role and project requirements

In addition to the well-known and existing benefits of CGI, we also offer:

• Very flat structures, as well as direct and transparent communication with management
• Clear job, location and task security through long-term customer loyalty
• Simplified internal organizational processes